The Alberta Ombudsman Office was established in September
1967. Alberta was the first province in Canada to bring in legislation to form
an Ombudsman Office. The Office has approximately 19 staff.
The Ombudsman operates independent of government.
The mandate of the Ombudsman is to investigate complaints of administrative
unfairness people have against departments, boards, agencies and commissions of
the provincial government.
The Ombudsman conducts impartial investigations and makes
recommendations where necessary on behalf of individuals who believe they have
been mistreated as a result of administrative actions or decisions of the
The Ombudsman also conducts investigations into government
matters on the request of a Minister, and can conduct investigations into
matters of government if the Ombudsman decides there is a need.
The Ombudsman has a team of investigators. When a
complaint is opened for investigation, the assigned investigator conducts
interviews, researches files, reviews legislation, regulations, and policies,
and reports to the Ombudsman. As a result of the investigation, the
Ombudsman may make recommendations to the Deputy Minister responsible.
The Ombudsman prepares an annual report according to the
Ombudsman Act and special reports from time to time depending on investigations
All avenues of appeal within a department, board, agency
or commission must be exhausted prior to bringing a complaint to the
Ombudsman. There is no avenue of appeal following the Ombudsman's
investigation. There is no appeal from the Ombudsman's decision.