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The Official Website of The Massachusetts Department of Transportation

Social Media Usage and Policies

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Site Policies

As part of our commitment to transparency and civic engagement in government, the Massachusetts Department of Transportation (MassDOT), uses Social Media tools including:

MassDOT Social Media tools provide news and updates for all Divisions, including the Highway Division, Registry of Motor Vehicles, Rail & Transit Division, and Aeronautics Division. Information provided by MassDOT on social media represent official agency statements.

Transportation customers are encouraged to stay informed and engaged with MassDOT using social media. If you have any questions or comments, please Contact Us.

Please note that your use of these tools is pursuant to Records Retention Laws of the Commonwealth.



Twitter is a free social networking site that allows users to send and read other users' updates of up to 140 characters in length. While people use Twitter in many different ways for both personal and professional reasons, we are using Twitter at MassDOT as another way to keep citizens informed about what we're doing and as another way to get feedback.

You can follow MassDOT on Twitter and MassRMV on Twitter.

Please note:

  • We follow people back who follow us. You may send us a direct message indicating you do not wish to be followed and we'll be happy to comply.
  • The account is maintained and monitored by members of the MassDOT public affairs staff.
  • We try to respond to questions on Twitter as much as possible. However, if you have a question, concern or comment, you may still wish to contact MassDOT or one of its Divisions such as the RMV Division or Highway Division by other methods (especially if what you have to say requires more than 140 characters!).
  • While the Secretary does tweet directly and he and his staff watch and update Twitter as much as possible, please recognize that we also monitor and maintain many other channels of feedback, outreach, and engagement, both in-person and online.
  • This is the Official Twitter Account for the Massachusetts Department of Transportation and, as such, cannot and will not be used to reply to political campaign-related questions or engage in dialogue or issues with a candidate. While it's not always easy to tell who exactly is on the other end of a tweet, we will do our best to adhere to this policy.
  • Unless you protect your updates, messages you post on Twitter are public. Because not everyone knows that we are on Twitter, we occasionally search for ‘tweets' that talk about MassDOT services but don't reference our account, "@MassDOT". We perform this search and outreach so that we can let as many people as possible know that we're listening and engaging.

Also note that this micro-blog is hosted by Twitter and is governed by Twitter's separate website policies, including its Privacy Policy and Terms of Service. These policies apply to your use of Twitter. For questions, please contact us.


facebook logoThe Massachusetts Department of Transportation’s Facebook page provides current news, pictures, and historical information.

MassDOT does not endorse any advertising or external links that appear while accessing the page.

To make sure that this environment remains safe and pleasant, we do have some simple rules. Please note:

We delete off-topic comments. To keep our discussions productive, we remove off-topic comments from our posts and updates. Our wall is open to all MassDOT-related conversations and we are listening daily.

We delete and/or ban inappropriate content and users. This includes anything that is threatening, defamatory, derogatory, inflammatory, sexually explicit, or pornographic. It also includes spam or pirated material.

Please be respectful!



To both increase transparency and save money on video hosting and streaming, we publish all of our video content to our YouTube channel at http://www.youtube.com/user/youmovemass and link to them from our site. If you would like the video in another format, please contact us and we'll be happy to provide it for you.

While we encourage you to subscribe to our videos, share them, comment on them (please note our YouTube Comment Policy below), and embed them in your own sites. we often include additional context and information on our website that you might find helpful. Take some time, search around, and let us know if you can't find what you're looking for.

Send Us Your Own Video

MassDOT encourages citizens to submit questions via video. To ask a question, please record your video, post it on YouTube and send us the link via Twitter or through our contact us page. We will review the question and record a response and we will post it online for everyone to view. Please include your name and hometown when submitting a video. We will take your video and include it in our response.

Also note that this video share is hosted by YouTube and is governed by YouTube's separate website policies, including its Privacy Policy and Terms of Service. These policies apply to your use of YouTube. For questions, please contact us.

YouTube Comment Policy

We expect conversations to follow the rules of polite discourse and we ask that participants treat each other, as well as our employees, with respect. We will not post comments that include:

  • Profanity and vulgar or abusive language
  • Threats of physical or bodily harm
  • Sensitive information (for example, information that could compromise public safety)
  • Offensive terms that target specific ethnic or racial groups

For the benefit of robust discussion, we ask that comments remain "on-topic." This means that comments will be posted only as they relate to the topic of the video. We will not post comments that include:

  • Off-topic comments
  • Questions from the media
  • Identical comments by the same or multiple users. In the case of identical comments, we will approve the first submission.


GovDelivery Red Envelope LogoMassDOT utilizes the free GovDelivery subscription service to provide information by e-mail to customers on a wide range of topics; including major bridge and transit projects and planned overnight lane and ramp closures. 

You can subscribe to receive alerts by email about projects and topics of interest to you by entering your email address to visit a one-stop subscription web page:  https://public.govdelivery.com/accounts/MADOT/subscriber/new

Once subscribed, you can manage your subscriptions and unsubscribe if you no longer wish to receive MassDOT emails. MassDOT may, from time to time, send you additional emails related to MassDOT projects or initiatives.

This service is hosted by GovDelivery and is governed by GovDelivery’s separate website policies, including its Legal & Privacy Policy. These policies apply to your use of GovDelivery. For questions, please contact us.

Transportation Blog

The Transportation blog is the official blog of the Massachusetts Department of Transportation. We believe that the best solutions for our current transportation funding crisis will come from listening to the people who use our transportation services and facilities.

Stay tuned to this blog for updates and news about our reform and renew efforts as we build a long-term sustainable transportation system to support job growth and economic development.

We encourage you to visit this blog often and participate by subscribing to and commenting on our posts. Please review the MassDOT Site Policies page to learn more about how this blog is used by MassDOT.

Also note that this blog is hosted by WordPress, and is governed by a separate Comment Policy and Terms of Use. These policies apply to your use of the Transportation Blog. For questions, please contact us.



We post all of our photos to Flickr at www.flickr.com/massdot. If you'd like to use any of our photos for a story, blog post, printing, etc., we ask that you credit, "Photo Courtesy of Massachusetts Department of Transportation."

Also note that this photo share is hosted by Flickr and is governed by Flickr's separate website policies, including its Privacy Policy and Terms of Service. These policies apply to your use of Flickr. For questions, please contact us.


Instagram logoWe post photos to Instagram at http://instagram.com/massdot. If you'd like to use any of our photos for a story, blog post, printing, etc., we ask that you credit, "Photo Courtesy of Massachusetts Department of Transportation."

Also note that this photo share is hosted by Instagram and is governed by Instagram’s separate website policies, including its Privacy Policy and Terms of Use. These policies apply to your use of Instagram. For questions, please contact us.

Open Data Initiative - Developers Page

The information and links found here are meant to serve as resources for developers interested in working with real-time and static transportation data made available by MassDOT and its family of agencies.

You can follow MassDOT Developers on Twitter: http://twitter.com/massdotdev

RSS Feeds

While you can always check our site for regular updates, it's often easier to have information come to you. RSS lets you do just that. When you subscribe to an RSS feed, updates come to you as we post them. We offer an RSS feed of our Blog.

Records Retention Law

Please note, that Records Retention Law of the Commonwealth requires MassDOT to preserve records created or received by a state employee. Pursuant to this retention requirement comments posted or messages received via an official state agency page on a third-party web-site (such as an official agency profile on a social network) will be treated as state governmental records and may be permanently archived. Information that you submit voluntarily through social media sites associated with this agency where such information is publicly available, including your name, city or town, and the substance of anything that you post may be disseminated further by being posted online at this website or be publicly discussed by a member of the administration.

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