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#963533

davej (User)

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Another bad customer service JP cycle. 1 Year, 10 Months ago

Just had my first experience with the customer service at JP cycle. What a POS they are. I purchased a tire last Sept so that I would have it this spring to install during spring maint. Well I installed it yesterday for my ride to Celina tomorrow. The tire is a Shinko 777HD www. Well I went for a ride today and when I got to the end of the Xway ramp at 70mph the bike started to shake violently. I almost went down before it stopped shaking. Well I thought about Docv and his experience with a Shinko777HD. So as far as I'm concerned I got a bad tire. But no problem I bought it at JP Cycle and I'm sure they will stand behind their product. NOT!!!!!!! I called customer service and because I bought it last September, regardless of when I had it installed even with proof of installation (being yesterday) they will not warranty it!!!!! Customer service was a joke. They tried to give me some song and dance about how I may have stored the tire over the winter could have damaged it. Did I mention that JP cycle customer service is a joke and I wouldn't buy shit from them ever again!!!!! Not only do I have a brand new BAD tire but it F&^ked up my trip to Celina tomorrow!!!!!

JP Cycle is not the place to buy anything. They will not stand behind their products!!!!!

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dave

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#963538

roadiemort (User)

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Re:Another bad customer service JP cycle. 1 Year, 10 Months ago
That sucks,Bad company policy in my book. Did you take the wheel off or roll it on the jack? any wobble when you spin the tire on the bike?

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#963539

davej (User)

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Re:Another bad customer service JP cycle. 1 Year, 10 Months ago

roadiemort wrote:
That sucks,Bad company policy in my book. Did you take the wheel off or roll it on the jack? any wobble when you spin the tire on the bike?Yep I put it in the air and spun it. At low speed you can see a little out of round I guess you could call it. My guess is that with the weight of the bike on it the wobble shows up with a vengeance. I just had it out with the old tire on it 2 days ago and on the Xway I hit triple digits and it was smooth as silk. The only thing that changed was the tire.

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dave

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#963542

G_Conway (User)

ScrewBird

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Re:Another bad customer service JP cycle. 1 Year, 10 Months ago

Forget trying to get JP to fix the issue, Contact Shinko directly. Send an email complaining about the "bad quality" of their products AND the poor treatment from one of their resellers. Send them a link to the Shinko vs. thread to let them know this is no "just one person with a problem." It would not surprise me that they will offer to replace the tire for free just to avoid the "badmouthing" of their product.

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Gerry

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#963544

davej (User)

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Re:Another bad customer service JP cycle. 1 Year, 10 Months ago

G_Conway wrote:
Forget trying to get JP to fix the issue, Contact Shinko directly. Send an email complaining about the "bad quality" of their products AND the poor treatment from one of their resellers. Send them a link to the Shinko vs. thread to let them know this is no "just one person with a problem." It would not surprise me that they will offer to replace the tire for free just to avoid the "badmouthing" of their product.

I just sent them a very polite letter explaining the situation and about JP cycles response to me.

I originally thought I bought it at Motorcycle Superstore so I called them first. The lady there was very pleasant and helpful trying to find my purchase info. As she was searching for the purchase she said there would be no problem taking care of it. The only problem was that I didn't buy it from them.

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dave

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#963547

Deerkiller (User)

I just made this great wheelie...did you see it?

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Posts: 7151

Re:Another bad customer service JP cycle. 1 Year, 10 Months ago
Motorcycle superstore is where I have bought all the tires for my Roadstar They have always been great to deal with

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#963550

Spydr (User)

Let's Ride !

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Posts: 2252

Re:Another bad customer service JP cycle. 1 Year, 10 Months ago

davej wrote:
Just had my first experience with the customer service at JP cycle. What a POS they are. I purchased a tire last Sept so that I would have it this spring to install during spring maint. Well I installed it yesterday for my ride to Celina tomorrow. The tire is a Shinko 777HD www. Well I went for a ride today and when I got to the end of the Xway ramp at 70mph the bike started to shake violently. I almost went down before it stopped shaking. Well I thought about Docv and his experience with a Shinko777HD. So as far as I'm concerned I got a bad tire. But no problem I bought it at JP Cycle and I'm sure they will stand behind their product. NOT!!!!!!! I called customer service and because I bought it last September, regardless of when I had it installed even with proof of installation (being yesterday) they will not warranty it!!!!! Customer service was a joke. They tried to give me some song and dance about how I may have stored the tire over the winter could have damaged it. Did I mention that JP cycle customer service is a joke and I wouldn't buy shit from them ever again!!!!! Not only do I have a brand new BAD tire but it F&^ked up my trip to Celina tomorrow!!!!!

JP Cycle is not the place to buy anything. They will not stand behind their products!!!!!

Awww Dave! That SUX! Guess once again, when U get big & popular, U don't have to care how you treat people After they buy stuff from you.
Glad you put your story out there. My opinion so far was just that they were a PITA!

No chance to get a decent tire locally?

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#963555

davej (User)

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Posts: 18167

Re:Another bad customer service JP cycle. 1 Year, 10 Months ago

Spydr wrote:
davej wrote:
Just had my first experience with the customer service at JP cycle. What a POS they are. I purchased a tire last Sept so that I would have it this spring to install during spring maint. Well I installed it yesterday for my ride to Celina tomorrow. The tire is a Shinko 777HD www. Well I went for a ride today and when I got to the end of the Xway ramp at 70mph the bike started to shake violently. I almost went down before it stopped shaking. Well I thought about Docv and his experience with a Shinko777HD. So as far as I'm concerned I got a bad tire. But no problem I bought it at JP Cycle and I'm sure they will stand behind their product. NOT!!!!!!! I called customer service and because I bought it last September, regardless of when I had it installed even with proof of installation (being yesterday) they will not warranty it!!!!! Customer service was a joke. They tried to give me some song and dance about how I may have stored the tire over the winter could have damaged it. Did I mention that JP cycle customer service is a joke and I wouldn't buy shit from them ever again!!!!! Not only do I have a brand new BAD tire but it F&^ked up my trip to Celina tomorrow!!!!!

JP Cycle is not the place to buy anything. They will not stand behind their products!!!!!

Awww Dave! That SUX! Guess once again, when U get big & popular, U don't have to care how you treat people After they buy stuff from you.
Glad you put your story out there. My opinion so far was just that they were a PITA!

I'll get one locally but just not today.
No chance to get a decent tire locally?

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dave

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#963558

Jlb76 (User)

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Posts: 1609

Re:Another bad customer service JP cycle. 1 Year, 10 Months ago
That sucks! Too bad you weren't closer to me I'd take my wheel off and you could put it on yours for the day. That's kind of why I buy most of my stuff locally. Sure you pay more but they'll usually stand behind it for you.

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#963564

Chromeinator (User)

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Posts: 1733

Re:Another bad customer service JP cycle. 1 Year, 10 Months ago
That Sucks

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Subject: The Last Post
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Subject: Thursday Night Music
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Subject: So many friends I haven't met yet
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Subject: Tipping My Hat
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Subject: It was a great run
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Subject: dynojetting
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In: Technical Discussions, 1/19/2015, 92 replies
Subject: Fuel Injection Facts and Tips
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Subject: Now, Saddle bags,,,
ronzee: Okay, everyone who said the bags I had on my bike wouldn't work with the stock exhaust system, you were right. Harley hard bags are just a little too long. Can't see any good coming out of the bag sitting ...

Latest reply, 2/21/2018
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In: Non Motorcycle Topics, 2/21/2018
Subject: Better save your PMs now if you want them.
Doc_V: If you have any information in your PMs that you want to save, better do it now. When the site is archived, that section will no longer be accessible since it requires a log in to access. So if there's ...
Better save your PMs now if you want them.

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Doc_V

In: Miscellaneous, 2/19/2018, 25 replies
Subject: $20 saves ALL 14 YEARS of the original RSC forever
BubbaKahuna: IMPORTANT PLEASE READ Can you chip in $20 each to save ALL 14 years of the original RSC? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ We have a unique opportunity to save the ...

Latest reply, 2/21/2018
Doc_V: That's not a bad idea and would be a lot easier to just drag and drop the files on to the USB sticks. ...$20 saves ALL 14 YEARS of the original RSC forever

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Doc_V

In: Bike Talk, 2/18/2018, 2 replies
Subject: Road glide mount
Engineman: Is there anymore out that there as I want to mount a road glide fairing on my bike? So who is the one that made a bunch for us to buy from? Thank you Brett

Latest reply, 2/21/2018
Engineman: Thank you mort!Road glide mount

3 posts, last by:

Engineman

In: Introductions, 4/16/2011, 35 replies
Subject: new to the rsc
roadiemort: but have been lurking a long time.really love this forum and all the help and knowledge thats available here. i ride ...

Latest reply, 2/20/2018
brad_g: :welcome:I would like to welcome myself to the clinic, thanks Mike:laugh: :laugh: PS My AIS is still ...new to the rsc

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brad_g

In: Miscellaneous, 2/20/2018
Subject: Be sure to head over to the *NEW* RSC site!
Doc_V: As was recently announced by Gram, this RSC site will be shutting down soon. The original date was to be February 28th, however, since a *new* site is already set up and *this* site will be archived, we ...
Be sure to head over to the *NEW* RSC site!

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Doc_V

In: Pics of My Ride, 7/10/2016, 86 replies
Subject: Roadstar 1600cc Turbo
Ypsilon: Hi guys! I'm new to the clinic and wanted to show my ride. Had this baby for couple of years and turbocharged it last winter. Works great and the power is good except for a little dip in the enrichment ...

Latest reply, 2/20/2018
Littlebull: Got one not being used. If I remember you are in another country. Send zipcode and will get shipping ...Roadstar 1600cc Turbo

87 posts, last by:

Littlebull

In: Miscellaneous, 2/14/2018, 12 replies
Subject: Mobile App Subscription for Apple & Android
BubbaKahuna: OK, we've got the 'forum part' of the RSC Mobile App paid for. I haven't got to the Android store yet but Apple wants $99/year to put the app in their store. This will automatically renew every year ...

Latest reply, 2/19/2018
BubbaKahuna: It looks like it, we're kind of scrambling on a couple fronts right now but we should be good to go! I'm ...Mobile App Subscription for Apple & Android

13 posts, last by:

BubbaKahuna

In: Miscellaneous, 12/9/2017, 13 replies
Subject: 4Gauge upgraded battery cable sale $45 shipped
davej: I have 3 sets made and ready to ship $45 shipped in the U.S. I will ship elsewhere but shipping cost will be added. More sets are available if needed.

Latest reply, 2/19/2018
davej: Glenn402 you have a message check PM I sent to you.4Gauge upgraded battery cable sale $45 shipped

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davej

In: Introductions, 2/16/2018, 8 replies
Subject: Hello everybody! Greetings from Mexico!
Skyjadur Ulfur: Hello people, I'm from Mexico, I introduce to you Fenrir, a 2005 RoadStar Midnight Silverado S, would like some advises to improve overall performance and how to mount properly a Reckless Fairing, thanks ...

Latest reply, 2/19/2018
Skyjadur Ulfur: Thanks for the link, unfortunately it doest work, I cant get the facebook page! even with the link you ...Hello everybody! Greetings from Mexico!

9 posts, last by:

Skyjadur Ulfur

In: Miscellaneous, 2/14/2018, 12 replies
Subject: Left Testical no longer for sale
Warden: Please ignore the ad in the classifieds. :)

Latest reply, 2/19/2018
roadiemort: :woohoo: :woohoo: Left Testical no longer for sale

13 posts, last by:

roadiemort

In: Non Motorcycle Topics, 2/13/2018, 4 replies
Subject: Thank you Bubbakahuna!
Messer: I did a lot of bitching, but, wow the new site freaking rocks! Great job Bubbakahuna!

Latest reply, 2/18/2018
Chromeinator: +1Thank you Bubbakahuna!

5 posts, last by:

Chromeinator

In: Non Motorcycle Topics, 2/18/2018, 4 replies
Subject: All smilies for new board
Tykes_Place: Just posting this so I can download the image for the new board. :bbash: :welcome: :tank: :oops: :offtopic: :popcorn: :censored: :sleep: :innocent: :biglove: :pinch: :whistle: :evil: :S :side: :woohoo: ...

Latest reply, 2/18/2018
Tykes_Place: Good idea.All smilies for new board

5 posts, last by:

Tykes_Place

In: Miscellaneous, 2/16/2018, 13 replies
Subject: Bike stand
makriluc: Any one of you guys ever work on your R* with this ? http://cyclesource.com/newsblog/?p=35475 Your opinion?

Latest reply, 2/18/2018
davej: They look to be very well made.Bike stand

14 posts, last by:

davej

In: Maintenance, 1/11/2016, 16 replies
Subject: Work Shop Tach question
G_Conway: I have seen a number of posts regarding what hand held tach to use on our bikes. Many have stated that a coil proximity type is better than wire induction. My question, I believe, relates to both. Should ...

Latest reply, 2/18/2018
BikerRon: Guess I am still in the dark ages...I have an old runabout with a chevy 350 still running on ...Work Shop Tach question

17 posts, last by:

BikerRon

In: Miscellaneous, 2/17/2018, 3 replies
Subject: Awesome R*,s
roadiemort: http://www.midnight-ride.com/baronew.htm

Latest reply, 2/17/2018
ctkog: That's one sweet ride Gram. All it needs is the rear fender lowering kit. No I'm not trying to sell you ...Awesome R*,s

4 posts, last by:

ctkog

In: Miscellaneous, 2/13/2018, 37 replies
Subject: NEW BOARD IS UP & RUNNING @ .....
BubbaKahuna: Same address, just add WWW to the current address of roadstarclinic.com http://www.roadstarclinic.com Subtle difference in the address, but makes all the difference in the world to a server. Feel ...

Latest reply, 2/17/2018
Tykes_Place: 40 character chain? The new site doesn’t do anything like that.NEW BOARD IS UP & RUNNING @ .....

38 posts, last by:

Tykes_Place

In: Miscellaneous, 2/11/2018, 17 replies
Subject: Favorite Modular Helmets
Bigrigme: I'm in the market this spring to replace my old Icon full face helmet. I like the modular designs. I'm not looking to spend $600 but I also will not be settling for a sub $200 helmet either. What do you ...

Latest reply, 2/16/2018
mrjeff: While looking to see who still had these in stock I found some on eBay for such a good price I bought ...Favorite Modular Helmets

18 posts, last by:

mrjeff

In: Miscellaneous, 2/16/2018, 6 replies
Subject: How do I get ‘permissions’ - can’t post or reply
Ratl: Ok, I’ve registered and logged in to the new site, but evidently I don’t have ‘permissions’ to reply or create topics etc. :dry: What am I missing?

Latest reply, 2/16/2018
BubbaKahuna: You have a PMHow do I get ‘permissions’ - can’t post or reply

7 posts, last by:

BubbaKahuna

The Road Star Clinic is a collaborative community of riders who archive and publish user contributed technical data about Yamaha Road Star motorcycles.