The Commission is concerned that the removal of illegal content online is not effective enough.
Issues such as incitement to terrorism, illegal hate speech, or child sexual abuse material, as well as infringements of Intellectual Property rights and consumer protection online need a strong coordinated EU-wide approach.
On 1 March 2018, the Commission issued a Recommendation on measures to effectively tackle illegal content online. This Recommendation translates the political commitment of an earlier Communication on "tackling illegal content online into a (non-binding) legal form.
Online platforms need to be more responsible in content governance. The recommendation proposes a common approach to quickly and proactively detect, remove and prevent the reappearance of content online:
- Clearer 'notice and action' procedures: Online platforms should set out easy and transparent rules for notifying illegal content, including fast-track procedures for 'trusted flaggers'. Content providers should be informed about such decisions and have the opportunity to contest them in order to avoid unintended removal of legal content.
- More efficient tools and proactive technologies: Companies should set out clear notification systems for users. They should have proactive tools to detect and remove illegal content, in particular for terrorism content and for content which does not need contextualisation to be deemed illegal, such as child sexual abuse material or counterfeited goods.
- Stronger safeguards to ensure fundamental rights: To ensure that decisions to remove content are accurate and well-founded, especially when automated tools are used, companies should put in place effective and appropriate safeguards, including human oversight and verification, in full respect of fundamental rights, freedom of expression and data protection rules.
- Special attention to small companies: The industry should, through voluntary arrangements, cooperate and share experiences, best practices and technological solutions, including tools allowing for automatic detection. This shared responsibility should particularly benefit smaller platforms with more limited resources and expertise.
- Closer cooperation with authorities: If there is evidence of a serious criminal offence or a suspicion that illegal content is posing a threat to life or safety, companies should promptly inform law enforcement authorities. Member States are encouraged to establish the appropriate legal obligations.
The Commission considers that online intermediaries can put in place proactive measures without losing the liability exemption under the e-Commerce Directive.
The Commission services have conducted several workshops, dialogues with industry and launched an ongoing study on the topic. These discussions provided input into for the Recommendation. Several Commissioners met online platforms in 2018 in order to ensure their commitment to tackle illegal content (see the report of the high level meeting of 9 January 2018).
The approach is fully aligned and consistent with the Copyright Directive, including widely debated aspects of the liability of online platforms. It is also fully consistent with the revision of the Audio-Visual Media Directive.
The Commission proposed an Inception Impact Assessment for measures to further improve the effectiveness of the fight against illegal content online.
- Recommendation on measures to effectively tackle illegal content online
- Communication on tackling illegal content online
- Factsheet on countering illegal content online
- Press release and Questions & Answers on the Recommendation on tacking illegal content
- Press release and Questions & Answers on tackling illegal content online
- Inception Impact Assessment for measures to further improve the effectiveness of the fight against illegal content online
- Summary report of the public consultation on measures to further improve the effectiveness of the fight against illegal content online
- Flash Eurobarometer on illegal content
- Code of Conduct on Illegal Hate Speech
- Press release on the EU Internet Forum: Bringing together governments, Europol and technology companies to counter terrorist content and hate speech online
- Better Internet for Kids
- Memorandum of Understanding against Counterfeit Goods