The digital transformation of government is a key element to the success of the Single Market; helping to remove existing digital barriers, reduce administrative burdens and improve the quality of interactions with government.

Image depicting three pillars of eGovernment action plan: Digitise & enable, connect, engage

The industrial revolution of our time is digital. … As companies aim to scale up across the Single Market, public e-services should also meet today's needs: be digital, open and cross-border by design. The EU is the right scale for the digital times

― Andrus Ansip, Vice-President for the Digital Single Market

The eGovernment Action Plan 2016-2020 recognises this opportunity and proposes an ambitious vision to make public administrations and public institutions in the European Union open, efficient and inclusive, providing borderless, personalised, user-friendly, end-to-end digital public services to all citizens and businesses in the EU. It suggests that innovative approaches are used to design and deliver better services in line with the needs and demands of citizens and businesses. Finally, it envisages that public administrations use the opportunities offered by the new digital environment to facilitate their interactions with stakeholders and with each other.

Priorities and actions

In order to pursue these objectives, the eGovernment Action Plan identifies three policy priorities:

  • Modernising public administrations using key digital enablers (for example technical building blocks such as CEF DSIs like eID, eSignature, eDelivery, etc.),
  • Enabling mobility of citizens and businesses by cross-border interoperability,
  • Facilitating digital interaction between administrations and citizens/businesses for high-quality public services.

The Action Plan also operationalises these priorities through concrete actions; it included 20 actions at its launch, but new actions – proposed by citizens, businesses and public administration – are added throughout its lifetime. This is facilitated by an online stakeholder engagement platform – eGovernment4EU. Progress has been reported on the Action Plan after one year (eGov4EU blog) and in the Midterm Review of the Digital Single Market Strategy, which also added 5 new actions to the Action Plan.

Implementation & financing

The Action Plan does not have a dedicated budget or funding instrument; it however helps coordinate funding sources and accompanying measures that are available to member countries through different EU programmes.

A guide has been developed to help EU funds managers, public administrations and/or implementers to ensure that the envisaged eGovernment investment is in line with the principles and priorities set out in the EU eGovernment Action Plan 2016-2020.


The previous eGovernment Action Plan 2011-2015 led to the development of technological enablers that are key to facilitate access to and use of public services. Building on many successes of the past, there is now need to focus on the wide-scale implementation of eGovernment; ensuring that the citizens and businesses in the EU can experience the tangible benefits their governments are making to improve citizens' quality of life and to help companies flourish.

The preparation of the current eGovernment Action Plan has greatly benefited from:

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