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Study on market analysis of roaming tariffs of telecom operators in the Western Balkans

The purpose of this call for tenders is to carry out a report to perform analysis of telecom markets in Western Balkans (Albania, Bosnia and Herzegovina, Kosovo*, Montenegro, Serbia and The former Yugoslav Republic of Macedonia) by identifying all mobile operators active in the region and examining actual retail roaming prices for services they offer to their customers (study reference: SMART 2019/0008).

Roaming market review: use of mobile phones abroad has surged since end of EU roaming charges

The Commission has published today the first full review of the roaming market, showing that travellers across the EU have benefitted a lot from the end of roaming charges in June 2017. The use of mobile data while travelling in the EU has increased tenfold compared to the year before roam-like-at-home, with a peak of 12 times higher use of mobile data abroad during the holiday period.

Commission report on the review of the roaming market

On 29 November 2019, the Commission published the first full review of the roaming market, showing that travellers across the EU have benefitted a lot from the end of roaming charges in June 2017.

Roaming in the European Union - Brochure

This brochure gives an overview of roaming in the European Union. Roaming charges ended for Europeans travelling within the EU countries on 15 June 2017. It took 10 years to eliminate them.

Technological Developments and Roaming: SMART 2018/0012

Today the Commission publishes an external study assessing technological and other market developments which could impact competition in wholesale and/or retail roaming markets over the medium term. The results will be one of the various inputs taken into consideration by the Commission in preparation of the review of the maximum wholesale roaming charges.

Entry into force of the new Western Balkans regional roaming agreement: clear drop in roaming charges

From 1 July, citizens and businesses in Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia and Serbia will pay less while using their mobile phones when they are roaming within the region. Consumers will see a substantial reduction of their roaming charges within the region, with calls becoming up to eight times cheaper and costs for data dropping on average from €3/MB to €0.20/MB. The new regional roaming agreement is a first step towards the introduction of “roam like at home” within the region, with further reductions of roaming charges expected as of 1 January 2020.

EU-Western Balkans: Boosting Digital Connectivity

Fast and secure digital connectivity is an essential element of the reforms required for creating a market- and investment-friendly environment in the Western Balkans. Under the initiative of the European Commission, the EU and the Western Balkans partners have started a process to boost connectivity in the region and improve access to the digital economy and society.

Cheaper calls to other EU countries as of 15 May

As of 15 May, a new maximum price will apply for all international calls and SMS within the EU. As a result, consumers calling from their country to another EU country will pay a maximum amount of 19 cents per minute (+VAT) and 6 cents per SMS message (+VAT).